At TrueWell Store, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied, you may request a refund under the following conditions.

Returns Accepted

Returns are accepted within 14 days from the date of delivery.

Eligibility for Refund

Refunds will only be accepted if:

• The product is unopened and sealed in its original packaging, or
• If the product has been opened, you must provide a clear unboxing video as proof.

Before returning a product, you must contact us at support@truewellstore.com to submit your refund request.

Please include:

• Your order number
• Full name, email, and phone number
• Supporting images or unboxing video as evidence

Return Process

Once your request is approved, the product must be shipped back to the following address:

TrueWell Store
8213 Orville St, Alexandria, VA 22309-1047, USA

Customers are responsible for all return shipping costs. Products must be securely packaged to avoid damage during transit.

Refund Timeline & Method

Refunds will be processed within 14 business days after we receive the returned product.

The refund will be issued back to the credit card or PayPal account originally used to place the order.

Note: Depending on your bank or PayPal, the refund may take a few additional business days to appear in your account.

Non-Refundable Cases

• Products that have been used, damaged, or are missing accessories.
• Opened products without an unboxing video provided as proof.
• Requests submitted after the allowed return period.